The Golden Rules to Effective COVID-Era Business Travel Communication

How can you boost traveler satisfaction, safety, and compliance in an unpredictable landscape?

Companies have been operating without any actual “playbook” or precedent for almost two years. But now, we have the collective knowledge, experience, and research to establish new best practices and policies.

As travel managers everywhere assess their role in promoting travelers’ health, safety, and wellbeing, the big question is: what do employees want? In a study we conducted with GBTA, we surveyed more than 500 business travelers to find out.

Here’s what you’ll learn:

• What communication channels do employees prefer for COVID travel updates — both routine and time-sensitive?
• Do travelers prefer to plan ahead or reference their company’s travel policies on the road?
• What kind of on-demand or virtual resources work best when in-person training isn’t an option?
• How can companies help employees navigate international travel and entry requirements?