Please feel free to contact support@mydinova.com. Our team will be happy to set up a quick call with you to walk you through the process.

Once cardholders have been enrolled, an email will be sent out to each employee on the list and will include an assigned username which will be their work email address. The employee will then need to click on the “activate account” link on the email in order to proceed with creating their unique password and opting into the program.

Yes. The registration link included in the invitation email is valid for up to 35 days. If an individual clicks on the activation link after 35 days, they will be directed to a myDinova page with the option to have a new link sent to their email address. As soon as a cardholder
requests a registration link, a new invitation email will be sent, enabling them to opt-in and complete the registration process.

Employees will be considered “enrolled” and eligible to earn points for any in-network transaction, for a period of 30 days, even if they have not yet opted into the program. After 30 days, any enrolled employee who has not yet opted into the program will not able to earn points for any transactions that occurred after the 30-day period. Once the user opts into the program, then the user will be eligible to earn points on their account.

If a cardholder does not complete their registration upon receipt of the initial myDinova invitation, their email address will be entered into an automated reminder journey. Over a 30-day period, they will receive a series of reminder emails (no more than three) – which will stop either when they opt-in and complete the registration process or when the 30-day timeframe lapses. Each reminder email will include their authentic activation link, encouraging them to complete their account setup for myDinova Rewards.

Once you’ve uploaded your data file into the Auto-Enrollment portal, credit card numbers are automatically converted into a one-way non-reversable hash in the browser, using the relevant hash algorithm for your card connection type (typically sha236). Our system appends the cards’ last 4 digits to the rows on your CSV file before transmitting the data to the Dinova database.

This is a cryptographic computer algorithm that masks a set of data by converting it to a fixed length of random data that is impossible to reverse engineer. This process is used to store and compare sensitive data without identifying what the sensitive data is.

In order to award points based on a specific cardholder’s in-network dining activities, we need that person’s corporate credit card details to be associated with their individual myDinova Rewards profile. Dinova does not store the provided credit card numbers; instead, the number is converted to a unique series of alpha-numeric digits that is encrypted, cannot be reversed, and is used to match in-network dining by Dinova’s proprietary back-end system.

Both the Dinova business dining and myDinova Rewards programs are GDPR compliant. We also maintain physical, electronic, and procedural safeguards to protect your personal information.

Dinova secures the personal information you provide on computer servers in a controlled, secured environment, protected from unauthorized access, use or disclosure.

For more information about Dinova’s privacy policy, please go to https://www.dinova.com/privacypolicy/.

Employees will be considered “enrolled” and eligible to earn points for any in-network transaction, for a period of 30 days, even if they have not yet opted into the program. After 30 days, any enrolled employee who has not yet opted into the program will not able to earn points for any transactions that occurred after the 30-day period. Once the user opts into the program, then the user will be eligible to earn points on their account.